Politique de remboursement

 

Due to the hygiene and the nature of our products, we are unable to accept returns or exchanges on earrings, pierced jewellery or customised items unless they are faulty. Event tickets are also non-refundable.

If you have any questions about your order, please contact us at info@dorathyandj.co.uk and we'll be happy to help.

Order Cancellations

If you'd like to cancel or amend your order, please do so as soon as possible. Orders can only be cancelled within 24 working hours of being placed. 

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is faulty, damaged during transit or you've received the wrong item, please get in touch immediately with your name and order number. We'll then assess the problem as quickly as possible and work with you to make it right.

Return Shipping

Where a return has been approved, the cost of return postage is the responsibility of the customer. 

Refunds

If your return is approved, we'll process your refund to your original payment method within 10 business days of receiving and inspecting the item.

Please note that your bank or card provider may take a little longer to process the refund.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at info@dorathyandj.co.uk.

Questions?

We're always happy to help. Email us at info@dorathyandj.co.uk and we'll get back to you as soon as possible.